Three weeks ago I was entrenched in a struggle to get a vital package of medicine from FedEx. Their constant delays were chronicled by an extensive writeup. I have just been informed via e-mail that the folks at FedEx Customer Relations are in damage control. They promptly replied to my terse letter in kind. They have refunded my parents $230 of the original $270 cost. They have also sent three $20 vouchers for my future shipping needs. I believe this act may be response to the 69 Euro ($94 USD) I had to pay to pick up the package.
FedEx Customer Relations did the right thing. No customer should have to fight a corporate entity for service clearly outlined in their mission statement. I accept FedEx’s generosity in recovering most of the costs even though I expected nothing in return. I will be using the certificates because, after all, I have paid for them.
I still, however, retain my firm stance against recommending and/or utilizing their services. I will still go out of my way to ship with other more reliable carriers.