{"id":294,"date":"2007-07-16T08:13:03","date_gmt":"2007-07-16T13:13:03","guid":{"rendered":"http:\/\/kenfager.com\/wordpress\/index.php\/archives\/294"},"modified":"2007-07-16T08:13:03","modified_gmt":"2007-07-16T13:13:03","slug":"fedup-with-fedex-update","status":"publish","type":"post","link":"https:\/\/kenfager.com\/wordpress\/?p=294","title":{"rendered":"FedUp with FedEx – Update"},"content":{"rendered":"

Three weeks ago I was entrenched in a struggle to get a vital package of medicine from FedEx. Their constant delays were chronicled by an extensive writeup<\/a>. I have just been informed via e-mail that the folks at FedEx Customer Relations are in damage control. They promptly replied to my terse letter in kind. They have refunded my parents $230 of the original $270 cost. They have also sent three $20 vouchers for my future shipping needs. I believe this act may be response to the 69 Euro ($94 USD) I had to pay to pick up the package.<\/p>\n

FedEx Customer Relations did the right thing. No customer should have to fight a corporate entity for service clearly outlined in their mission statement. I accept FedEx’s generosity in recovering most of the costs even though I expected nothing in return. I will be using the certificates because, after all, I have paid for them.<\/p>\n

I still, however, retain my firm stance against recommending and\/or utilizing their services. I will still go out of my way to ship with other more reliable carriers.<\/p>\n","protected":false},"excerpt":{"rendered":"

Three weeks ago I was entrenched in a struggle to get a vital package of medicine from FedEx. Their constant delays were chronicled by an extensive writeup. I have just been informed via e-mail that the folks at FedEx Customer Relations are in damage control. They promptly replied to my terse letter in kind. They … Continue reading FedUp with FedEx – Update<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12,19],"tags":[],"class_list":["post-294","post","type-post","status-publish","format-standard","hentry","category-genius","category-review"],"_links":{"self":[{"href":"https:\/\/kenfager.com\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/294"}],"collection":[{"href":"https:\/\/kenfager.com\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kenfager.com\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kenfager.com\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kenfager.com\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=294"}],"version-history":[{"count":0,"href":"https:\/\/kenfager.com\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/294\/revisions"}],"wp:attachment":[{"href":"https:\/\/kenfager.com\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kenfager.com\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=294"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kenfager.com\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}