You may recall reading a while back about my struggles with FedEx and their response to my distaste from ever utilizing their services. Somehow I knew that this issue was not laid to rest.
FedEx sent me 3 certificates valued at $20 each for my shipping needs to quell my displeasure with them destroying my medication. I’m willing to wager their public relations people did this to somehow win over my affections and forgive their company for their egregious error. Perhaps, in some way, in using these certificates they would be able to prove that they are an able shipping company worthy of my future business dollars. A means of gaining trust and, perhaps, even forgiveness.
No.
Everytime I go a licensed FedEx drop point I’m met with hassle. The first place I went to in Oshkosh literally told me, “you need to go to the FedExKinkos on the other side of town to use these.” Then when I get to FedExKinkos the drone working the counter doesn’t know what to do with the certificate. The support number the drone calls also doesn’t have an answer. Well over a half an hour later the staff finally figures out what to do.
Hello FedEx. I’m going to use your damn certificates because I legitimately have that money coming to me. But why must you insist on making their usage so infuriating? Is not the point of these certificates to satiate me to the point where I no longer tell people not to use FedEx? If so, you’ve spectacularly failed.
If you have an item that needs to be shipped, consider you options with DHL, UPS, or even the US Postal Service.